Online Policies


What information do we collect?
We collect information that you give us when you register on our site. You may browse our site without registering for an account, but please note that purchases require the creation of an account with our store. These accounts require certain information from you.

What do we use your information for?
We may use any information collected to process your transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any other reason whatsoever without your consent, other than for the express purpose of delivering or shipping the purchased product(s). Your email address may be used to send you information and updates pertaining to your order. in addition to receiving occasional company news, updates, related product or service information, etc. You may unsubscribe from emails of this type at any time by emailing

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or to protect ours or others rights, property, or safety.

How do we protect your information?
We use SSL (Secure Socket Layer) encryption, which encrypts information you input into the site. We will only reveal the last digits of your credit card when confirming an order. The entire credit card number is transmitted through our card processor (we use PayPal for all credit card transactions) but we never have access to this number.

Order Cancellation

We are currently unable to cancel orders through this website. To cancel an order, please contact the store directly during regular business hours or email

Order Processing

Typically, orders will be processed within 24 hours of placement. To check on the status of an online order, please contact the purchasing store during regular business hours or email


Please note that at this time, we are only offering store pickup for any items purchased through the online store.

Our two locations are:

Al's Ace Hardware #1 | 2830 N. Campbell Ave. | Tucson, AZ 85716 | 520-325-2432
Northeast corner of Campbell and Glenn in the Campbell Plaza shopping center

Al's Ace Hardware #2 | 4010 E. 29th St. | Tucson, AZ 85711 | 520-747-8144
On the south side of 29th St. east of Alvernon Way

Although you may purchase items from either store, you may only shop from one store at a time, as shown by the text in the upper right hand corner of the store screen (above the shopping cart). You may change the store you are shopping at any time by clicking this text and selecting another location.

 If you would like to arrange shipping or delivery for your purchases, please contact the store directly. We do not guarantee the availability of delivery or shipping service, and please note that additional charges may apply.


All returns or exchanges of items purchased from this website must be done at either Al's Ace Hardware location. We will accept returns or exchanges no later than 90 days after date of purchase, and we may require a receipt or other proof of purchase in order to do so. We do not guarantee that any other Ace Hardware location will accept returns or exchanges on items purchased from Al's Ace Hardware, either online or in-store.

Payment Processing

Items must be paid for at time of pick up from the store, unless you have already opened a charge account with our stores. Charge accounts may choose to invoice their payments as usual or pay via credit card. Online payments for this website are processed via PayPal.  

Disclaimer of Warranties and Limitation of Liability

This site is provide by Al's ACE Hardware on an "as is" and "as available" basis . Al's ACE Hardware makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Al's ACE Hardware disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Al's ACE Hardware does not warrant that this site, its servers, or email sent from Al's ACE Hardware are free of viruses or other harmful components. Al's ACE Hardware will not be liable for any damanges of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.